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Ireland | Consumer protection
When a consumer buys goods in a business to consumer sale, the
transaction is controlled by the
Sale of Goods and Supply of Services Act, 1980
This requires that:
- the goods must be of merchantable quality – goods
should be of reasonable quality taking into account what they are
meant to do, their durability and their price
- Goods must be fit for their purpose – they must do what
they are reasonably expected to do
- Goods must be as described - the buyer must not be
mislead into buying something by the description of goods or
services given orally by a salesperson or an advertisement.
If the goods are defective
- You should return the goods to the supplier who sold it to
you, requesting a refund of the price paid
- Act as soon as you can – a delay can indicate that you have
accepted faulty goods or services
- Do not attempt to repair the item yourself or give it to anyone
else to repair it
- Make sure that you have a proof of purchase
You do not have grounds for redress if:
- The defect was pointed out to you at the time of purchase
- You examined the item before you bought it and should have seen
the defect (eg imperfect item on sale at a reduced price)
- You bought the item knowing that it wasn’t fit for what you
wanted it to do
- You damaged the product
- You made a mistake when buying the item
- You change your mind
For further information contact ODCA
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